Frequently Asked Questions

Booking & Payment

Here, we address some of the most common inquiries regarding our booking and payment process to ensure a smooth experience from start to finish.

  • How do I book a tour?

    Booking a tour with Vala Adventure is easy! Simply browse our selection of tours, choose your preferred adventure, and follow the prompts to complete your booking online. You can also contact our team for assistance.
    Get Started

  • What payment methods do you accept?

    We accept various payment methods, including major credit cards and PayPal. All transactions are secure, ensuring your information is protected.

  • Is a deposit required to secure my booking?

    Yes, a deposit is required to confirm your booking. The amount will be specified during the booking process, and the remaining balance is due before your tour begins.

  • What is your cancellation policy?

    We understand that plans can change. Our cancellation policy allows for a full refund if you cancel at least 30 days before your tour. Please refer to our website for detailed terms.
    Read Cancellation Policy

  • Can I make changes to my booking?

    Yes, you can make changes to your booking. Please contact our customer service team as soon as possible to discuss your options and any potential fees.
    Contact Us for Changes

About the Tours

Get answers to your most pressing questions about our tours. Whether you're curious about customization options, group discounts, or the languages spoken by our guides, we've got you covered.

  • Are these tours self-drive or guided?

    All Vala tours are privately guided or small group experiences. Your expert local guide drives, navigates, and adapts the day to your pace.
    Explore Tours

  • Can I customize a tour?

    Yes! All of our trips can be personalized — whether you want to swap out a stop, extend your stay, or create something new. Just get in touch.

  • What languages do your guides speak?

    All our guides speak fluent English. French, German, and Spanish-speaking guides are available upon request (subject to availability).
    Meet Our Guides

  • Do you offer group discounts?

    We do. If you're traveling with 4+ people, contact us for a custom quote.
    Get a Quote

  • What should I bring on the tour?

    We recommend bringing comfortable clothing, sturdy footwear, a reusable water bottle, and a camera to capture the stunning landscapes.

Travel Prep

Planning your adventure to Iceland? Here are some common questions to help you prepare for your journey with Vala Adventure.

  • What should I pack?

    We recommend warm layers, waterproof outerwear, sturdy hiking shoes, and a swimsuit. A full packing list will be sent to you before your trip to ensure you're fully prepared.

  • Do I need travel insurance?

    Yes, we strongly recommend travel insurance. Iceland’s weather can be unpredictable, and having insurance provides peace of mind during your travels.
    Get Insurance Info

  • Is Iceland safe to travel in?

    Absolutely. Iceland is consistently ranked as one of the safest countries in the world. Our guides are trained in first aid and are knowledgeable about local conditions to ensure your safety.

  • What if I have dietary restrictions?

    We cater to various dietary needs. Please inform us of any restrictions when booking, and we will do our best to accommodate you during your trip.

  • What should I do in case of an emergency?

    In case of an emergency, our guides are trained to handle various situations. You can also reach out to our 24/7 support team for assistance at any time during your trip.

During the Trip

Here, we address some of the most common inquiries to help you prepare for your journey.

  • Is everything included in the price?

    Most essentials are included in your tour price, such as accommodations, transport, a knowledgeable guide, and breakfast. Some experiences and meals are available as optional add-ons, with full details provided on each tour page.

  • Can we change plans mid-trip?

    Absolutely! If the weather changes or you feel like exploring something new, our guides can adjust the route when possible. This flexibility is part of what makes our trips so personal and enjoyable.
    Explore More Options

  • Do you offer support during the trip?

    Yes, you will have access to 24/7 support from our Iceland-based team throughout your journey. We are here to ensure you have a smooth and memorable experience.
    Contact Us Anytime

  • What if I have more questions?

    If you have any additional questions or need further assistance, feel free to reach out to our team. We're here to help you every step of the way.
    Get in Touch

  • How do I prepare for my trip?

    We recommend packing warm layers, waterproof outerwear, sturdy hiking shoes, and a swimsuit. A full packing list will be sent to you before your trip to ensure you're well-prepared.